WELCOME TO THE HOME OF KINK
For more than 15 years, SubSpace Leathers have been the name above names in the quality BDSM/Fetish leathers scene. Our unique, Artisan made Adult toys have become legendary in UK and International kink communities and we are a occasionally a fixture at many major trade shows and online, via our popular Etsy store Subspaceleathers1. You will only find our products Exclusively available via our website, Etsy store. We do not drop ship therefore keeping our brand exclusive for the customer.
WHAT WE DO (OUR PHILOSOPHY)
We at SubSpace Leathers are active members of the BDSM/Fetish community, and our long term lived experience of the BDSM lifestyle in a changing political, cultural post pandemic landscape affects and informs how we run our business. When this business started, as a small stall at fetish markets in London and the South East of England, our goal was to provide the absolute highest quality fetish and kink toys for our clients and our friends and that goal remains unchanged. To this day, we are confident that our products are the very best on the market.
Everything we sell is hand made by us in the UK, with quality control and customer service our watchwords. There is no room for compromise on the materials we use, from the leathers/Suedes/sheepskins we buy to cut and assemble in our workshop, to the rigorously-tested hardware, buckles and adornments. We don't sell imported paddles, gags and cuffs, chopped and assembled by machines in overseas factories; SubSpace Leathers cut, stitch, bond, assemble and finish every single item by hand, working from our own designs to fit the exact specifications of a demanding, passionate clientele.
Affinity, Reality, Community
We are more than just full time artisan craftspeople, we are a family run business and practitioners of kink, and this Affinity makes us special. Like our customers, we live the Reality of the BDSM/Fetish lifestyle, and bring this reality to all our products. Through our passion, our love and our sense of Community we have learned that open, direct communication is the cornerstone of a business like ours, and nothing makes us happier than maintaining an open dialogue of friendship with our clients.
We have also help support many BDSM/Fetish and ABDL, Pride Community and non kink related charities and projects throughout the years with donations or financial support.
Some of the charities/projects we have supported are;
Made-In-GB (Promoting UK Business')
Crisis UK (Homeless Charity)
Crisis at Christmas (Homeless Charity)
Breast Cancer/Cancer related charities
APL (Age Play London)
LittleBigLand (AB/DL Event)
Pride Events (LGBT Events)
Smut UK (Collection of UK Authors)
USA - Littles PlayPlace Convention Texas
USA - South Florida TOG - Holidays Picnic
USA - West Coast Jungle Gym: An AB/DL Conference
USA - CAPCon - The Chicago AB/DL Convention
The Spanner Trust
Various local groups donating leather/sheepskin/suede off cuts for craft materials
No. We prefer to keep our brand exclusive for our customers. We do not 'Drop Ship' anywhere, you will only find Genuine Subspaceleathers products for sale either here on our website or in our Etsy store Subspaceleathers1
We can provide you with care details if required. We also sell our own complete Cleaning and Care kit for Adult leather/suede/nubuck toys
Are all of your items made of leather?
Primarily Yes, unless we specify differently with our Vegan Friendly (PVC) range Items. We use only 100% Grade A high quality top grain leathers, Suede's, Sheepskins and hides, from Top quality suppliers who supply the UK and International TV and Film industries. We don't do re-constituted, Faux or Pleather.
Can orders be personalised to my specific needs?
Not at present, we are not taking on any Bespoke requests due to reduced staff.
Could i organise with you a workshop visit/bespoke consult with you if needed to discuss a larger project in more detail?
No, not at present due to the ongoing global pandemic.
Will my order look exactly like the images advertising the product?
SubSpaceLeathers reserves the right to make design alterations or adjustments to any of our products (Not sale items) to enhance the quality and functionality. We cannot guarantee the same exact colour tonality or type of leather, or hardware used in the promotional/listing images as this is a 100% natural product and leather tanning processes can vary.
What is the processing time of orders?
Processing of orders varies among all of our products, but items we have already have in stock will be dispatched and shipped within three to five working days of placing your order with us. Other larger custom made sets (AB/DL Harnesses) and Bespoke orders outside of our normal production schedule will take longer. Please check the processing on each individual item you intend to order from us.
Can I request a minor modification to a product design to meet my needs
Possibly, but it will probably incur a re-design fee because it would be outside of our normal production procedure and require more time/materials to re-design.
How do you package your items for shipping? What's on the box?
We primarily use recycled shredded cardboard, brown paper, (clear bags for gags) plain unbranded brown boxes or Mailing envelopes with your address and a return Zip Code only, not our business name (As required by our shipping agent) 'SubspaceLeathers' anywhere to be seen on the exterior of the parcel. We are actively looking to reducing our use of plastics in our packaging for 2021 and recycle as much as we possibly can. We do not include an invoice for the order in order to help protect the identity of the purchaser.
Please make sure to provide the correct sizing requirements when placing your orders with us for items like our harnesses etc that require a specific size, as later sizing errors made by the customer can not be rectified once processing (making the custom made item) begins or has been dispatched without the customer having to pay extra re-sizing/postage fees.
Any orders that are dispatched/shipped/delivered and the customer has made a sizing mistake we can not accept it as a return/exchange etc due to our returns policy.
Any alterations we offer to make on the customer sizing mistake item will be at an extra alteration/Both return & re-shipping Royal Mail 1st Class Tracked/Signed shipping destinations fee we will charge for the mistake.
Returning Faulty Items for repair
We will ask you to send us multiple angle images of the 'Fault' so that we can assess if the item can be repaired or a replacement offered.
The customer is responsible for returning the package back to us in good secure packaging and providing us with tracking details evidence of postage. Return postage costs are not to be unreasonably above the original orders shipping fees. Once we have received the Tracking details and Order back for repair we shall reimburse the shipping fee to you, repair the item and re-ship it back out to you providing a Tracking code.
How is my order shipped?
We 'Only' use Royal Mail First Class Tracked and Signed shipping for all our orders in plain unbranded packaging and will be Tracked and 'Need' to be signed for on Delivery once we provide you with a unique tracking code to use @ royalmail.com
If dispatched/shipped ordered packages are not claimed/not signed by the customer on delivery & returned back to us or wrongly addressed, then in order to re-package & re-ship it back the original shipping fee will need to be paid by the customer again to our Paypal account.
We do not use any other shipping service
We No Longer Ship To PO Box Addresses due to all our orders being shipped Tracked and to be Signed for, hence the package 'Has' to be signed for on Delivery so cannot be left in a PO Box.
What if I'm not home to sign for a package after more than one attempt by my postal service?
If dispatched/shipped ordered packages have the wrong sized items (As defined defined by the customer on ordering) or not claimed/not signed for by the customer on delivery and returned back to us, then in order to re-ship it back out again the original packaging/shipping fee will need to be paid by the customer again via our Paypal address which we will provide you with and a new Tracking number.
What If i want to order multiple purchases in one order and have them shipped in one package, can i negotiate with you a separate suitable agreed shipping fee that may save me on paying individual items shipping fees?
Yes indeed, we're happy to discuss this to save our customers on shipping fees, but please be aware the shipping fees over 2kg are way more expensive.
All EU and International orders may be subject to local charges. Any customs and import duties/tax and associated fees are charged once the package has reached its destination country not by us. These charges must be paid by the recipient of the package. SubSpaceLeathers and AB Space can not be held responsible for any additional charges on your order after purchase. Please contact your local customs office for further information.
If a package is returned back to us in the UK because a customer has failed to pay the applicable VAT/Import Tax/fees etc in their own Country/Region/Province/State etc then we shall contact you and issue a refund for the items purchased but not the packaging/shipping fee that was originally applied to the order due to the Customer being at fault.
Do you accept returns?
Due to the nature of the Personal/Intimate Adult/Toy and Custom Made/Bespoke type products that we sell we do not accept returns for hygiene issue purposes and the ongoing Covid 19 Global Pandemic. We will however replace or repair damaged or faulty items and reimburse return postage fees so long as they are not in unreasonable excess of the original order shipping fees..
Subspaceleathers reserves the right to make slight alterations to products during manufacture, which may result in insignificant cosmetic discrepancies between physical products as-shipped and the illustrative images on this website.
Model Credits - Permission has been sought and granted for the use of all images of products modelled by the various models on this website - Heleni, TinyBabyG, Doodlelion, Notyourprincess, Roofi, and LadyEmily. Please do not use or re-post anywhere without ours/their consent.